ChatGPT Prompt Engineering Notes

Expanding

Generate customer service emails that are tailored to each customer’s review.

Customize the automated reply to a customer’s email

Consider a submission to your application with two properties:

• Sentiment – A general feeling from the user on how they feel about an item. Either “positive” or “negative”
• Review – A message composed by the user expanding on their feelings.

Sentiment

negative

Review

So, they still had the 17 piece system on seasonal sale for around $49 in the month of November, about half off, but for some reason (call it price gouging) around the second week of December the prices all went up to about anywhere from between $70-$89 for the same system. And the 11 piece system went up around $10 or so in price also from the earlier sale price of $29. So it looks okay, but if you look at the base, the part where the blade locks into place doesn’t look as good as in previous editions from a few years ago, but I plan to be very gentle with it (example, I crush very hard items like beans, ice, rice, etc. in the blender first then pulverize them in the serving size I want in the blender then switch to the whipping blade for a finer flour, and use the cross cutting blade first when making smoothies, then use the flat blade if I need them finer/less pulpy). Special tip when making smoothies, finely cut and freeze the fruits and vegetables (if using spinach-lightly stew soften the spinach then freeze until ready for use-and if making sorbet, use a small to medium sized food processor) that you plan to use that way you can avoid adding so much ice if at all-when making your smoothie. After about a year, the motor was making a funny noise. I called customer service but the warranty expired already, so I had to buy another one. FYI: The overall quality has gone done in these types of products, so they are kind of counting on brand recognition and consumer loyalty to maintain sales. Got it in about two days.

Prompt

You are a customer service AI assistant.
Your task is to send an email reply to a valued customer.
Given the customer email delimited by ```, Generate a reply to thank the customer for their review.
If the sentiment is positive or neutral, thank them for their review.
If the sentiment is negative, apologize and suggest that they can reach out to customer service. 
Make sure to use specific details from the review.
Write in a concise and professional tone.
Sign the email as `AI customer agent`.
Customer review: ```{review}```
Review sentiment: {sentiment}

Temperature

The temperature controls how much randomness is in the output. In general, the lower the temperature, the more likely GPT-3 will choose words with a higher probability of occurrence.

– AlgoWriting

More information: A simple guide to setting the GPT-3 temperature

Remind the model to use details from the customer’s email

Prompt

You are a customer service AI assistant.
Your task is to send an email reply to a valued customer.
Given the customer email delimited by ```, Generate a reply to thank the customer for their review.
If the sentiment is positive or neutral, thank them for their review.
If the sentiment is negative, apologize and suggest that they can reach out to customer service. 
Make sure to use specific details from the review.
Write in a concise and professional tone.
Sign the email as `AI customer agent`.
Customer review: ```{review}```
Review sentiment: {sentiment}

When submitting the above prompt you might choose to set the temperature closer to 1, something like 0.7, so that the AI’s response will be more varied. More similar to a human response.